They were terrific in luggage handling, I will give them that. The website states that small children must have a car seat to travel in Alaska.. We packed up the bulky car seat and found the only place required was the Denali park tour and the hotel provided it...why weren't we told this when we called and asked if we needed to bring that bulky piece of luggage? They did store it for, however, would have preferred not to have to lug it thru airports if it wasn't needed.
The wait staff was terrific, as was the cabin stewart. Customer service desk and some land crew we snippy, sarcastic, and mocking. I heard numerous comments after a passenger asked a question and walk beyond earshot [poor behavior] .. Every tour seemed to be a canned script and the guides did not venture to far off line and ALWAYS included was a blatant [often numerous] reminders to buy more tours [and they are not inexpensive]...with a tinge of guilt thrown in... "you don't want to leave here and regret that you didn't --- whatever tour they were pushing that day.
Hotels were on a par with a 2 star hotel...really nothing to write home about except that they were all in areas so that you had to eat at their restaurants [except for McKinley]... food was and average to blah, in most cases ... We did see some wonderful and amazing things, however, if this is what cruises are like... I shall not do another, and I certainly will not cruise with Princess again. I don't feel I need to go into a laundry list of the goods and bad...let's just leave it at the bad experiences and treatments outweighed the good experiences and treatment.