“No Star for the Star”
Cruise review of Star Princess

kitchsurfer Star Princess 3 No Star for the Star
kitchsurfer
Member Since 2013
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We have sailed with Princess Cruises for several years and we are Elite status. This was our 17th cruise with them and may be our last. We booked our cruise at the last minute as we have done before but not in a million years would we have thought that there could be so many problems. We arrived to our cabin and it was not configured for us. Another person's name was on the door, the beds not configured as a queen as we requested. No elite amenities. The bathroom was dirty,the mirror was full of hand prints and the safe had old receipts in it. We had a TV that would not stay on the channel and a shower that wouldn't drain causing water to run over the top.

We had 4 minor children in the room next to us with no adult supervision. The parents were in another cabin in another area of the ship. The kids, jumped yelled, laughed, slammed the door, ran up and down the hall playing tag and banged on the walls, all hours of the night. Security was called several times but the noise resumed shortly after they left.

We wrote a letter to Princess Cruises Corporate explaining our concerns and how they need to look at their policy with children and the minimum age with no parents in the cabin.

I found out it was like writing a letter to the dead letter office. They replied that there was nothing they could do about it. If a parent signs up in room, they can't police who actually occupies the room. Don't waste your time writing a letter because of the attitude of customer relations is one of not caring!

I think Most of Princess ship are becoming dated. Be careful what you book, price may not be your best deal !

Star Princess Cruises to Alaska
Overall Ratings
  • Cabin
  • Dining
  • Embarkation
  • Enrichment Activities
  • Entertainment
  • Family & Children
  • Fitness & Recreation
  • Onboard Experience
  • Public Rooms
  • Rates
  • Service
  • Shore Excursions
  • Value for Money

Cabin review:

K
Very disappointed with the rooms cleanliness and the lack of Preparation .

Port and Shore Excursions

Port

We walked to all the shops in town and then to the Red Dog Saloon .
We also went to the Salmon Bake

Read 1,109 Juneau Reviews
Port

We have been in Skagway and have done most of the excursion so we went to the Red Onion Saloon. We took the city bus to the Glass blowing shop and the gold mine.

Read 837 Skagway Reviews
Port

We have been to Victoria many times. What a beautiful city. I only wish the ship would arrive earlier than 7pm. There is so much to do you need a day to enjoy it. The Empress Hotel, Butchart Garden is so beautiful.

Read 776 Victoria Reviews
Published 07/21/13
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Star Princess Cruises to Alaska
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