My trip aboard Evolution was, without a doubt, one of the top 3 trips of my lifetime.
The food onboard was plentiful, varied, and catered to every culinary issue. The staff was concerned about making sure every passenger was catered to by offering to make additions and substitutions when necessary as well as making sure beverages were plentiful. The presentation of food was beautiful and the staff was both competent and gracious.
The knowledge of Alex, our guide was extensive and impressive right down to every rock formation, plant, marine life and animal on the islands. Alex also recognized the members of the group that had difficulty walking on the uneven terrain and provided walking sticks and even held our hands when necessary. Sometimes however, when speaking, his soft spoken demeanor made it difficult for those lagging behind to hear him.
The crew was perfect!! They not only performed their jobs flawlessly, but their attitudes and demeanor were so accommodating and friendly. The looked as though they enjoyed doing their jobs and enjoyed working with each other.
We would only recommend that the Quasar people have signs and be more visible at the airports both when arriving in Quito from the States and then again in Baltra. In addition, we would recommend that in your preliminary brochure, you emphasize footwear and perhaps show pictures of the kinds of lava trails and rocks that travelers will encounter.