Scenic Diamond Cruise Review by SelinaOz: Flooded rivers ruined cruise and Scenic Tours pathetic response
Overall Member Rating
Flooded rivers ruined cruise and Scenic Tours pathetic response
Destination: Europe - River Cruise
This was to be a luxurious celebration, 14 days and nights cruising the Rhine, Main and Danube Rivers with excellent facilities, food and service, a tour planned over a year and anticipated fondly.
That is not what happened. Heavy winter snow melted late and heavy spring rains fell. The rivers rose, flooded and then were closed to boat traffic. However, with knowledge of the flooding and the possibility of impassable rivers, Scenic Tours embarked our cruise. We were not offered a cancellation.
We cruised for 2.5 days. After that we were moored in Mains for 5 days, then transferred by bus in an appalling comedy of errors lasting near 18 hours to Vienna and the Scenic Pearl. We swapped ships and were moored there for another 5 days. The last transfer was a long bus day to Budapest and a hotel.
We did not get near most of the destinations and tours. We did not cruise. We sat on the river.
Avalon Cruise passengers affected in the same way were given a More 50% refund on their fares and a 50% discount on future bookings. Scenic have provided 5%. Yes, 5% on a 10,000 ticket.
The ships are nice, the food is good, the staff excellent but Scenic must be avoided because of their policy of not informing passengers and their practice of starting a cruise that cannot be delivered as advertised. Their refund of 5% is offensive. Less
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Cabin on top level with private outdoor deck. Attractive and sufficient but cramped. Robe storage is awkward when twin sharing, as opposed to couples, sharing. Bathroom on the Scenic Pearl better design than the Diamond. The in room loudspeaker is supposed to be volume controlled in room but it is not, this is really annoying, loud and intrusive.
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