The embarkation in San Diego was hectic. No provisions were made for people who had trouble walking or standing. Few chairs were available. When we got to our cabin, our toilet had a note saying it was broken. It was full to the brim. Why were we allowed to go to the cabin? How disgusting!! Obviously someone knew about the problem and should have addressed it before we arrived. The ship itself is quite lovely. The common rooms are bright and inviting. I especially enjoyed the library. Many activities were scheduled each day. It would be nice if we knew what some of the activities were. When there was a change in meal time or show time it was noted in the daily schedule. It would have been nice if the activities director brought it to everyone's attention in his daily announcement. The excursion staff was not at all helpful. They consistently said they didn't have information we requested because it was their first time in Hawaii. One day when we went on a tour, we felt as if we were help captive on the bus. It began to pour. We asked to go back to the ship since our outdoor experience could not be had. Many other tour group passengers also wanted to do this. The driver refused, even after he was told by his superiors that roads were closed due to mud slides. We were stuck on that bus for almost 8 hours!! We eventually got half our money back, but that didn't give us back the day we lost. We could have gone to the shops by the port, or even back to the ship and participated in activities there. I would not recommend a Holland America Cruise.