I will never take the first cruise of the season again (no matter how good the price is) because it is the last cruise for the crew before their contract is up and they were tired. I know this because the crew constantly complained of this. The Millineum was coming from a 3-week cruise from China and they brought with them the noravirus, which caused every imaginable problem for my cruise before I even boarded. The boarding process was delayed and was a nightmare. When I got to my room, despite being booked in Concierge Class, my luggage was not there and my room was filthy and there were none of the amenity extras you pay for. There were nothing in the room...and I mean no soap, no towels, no glasses. Nothing to freshen up. There were toenail clippings on the carpet and the bedding had hair in it. I was afraid to sit down.

Many of the extravagant menu items that you enjoy on a cruise were not available from day one because they excluded them from the menu. I only found out about the noravirus epidemic through other passengers. The crew would not disclose this information to the passengers and did not explain why the new passengers were treated like they were carrying the plague. The drinks in the buffet line were no longer self serve, so the crew had to fill your drinks for you. I don't mind this, but they didn't staff it with enough crew, so you had to wait 5 minutes to get a simple glass of water. By then, your meal is getting cold and the frustration level rises.

My room was never fully stocked with everything, and every day I had to keep asking for the minimums. I never received all the extras I paid for for Concierge Class. This was my first Alaska cruise, first time with Concierge Class, and I am very, very disappointed. Read more