CRUISE FROM ....: Nieuw Amsterdam Cruise Review by Helenecruise
Overall Member Rating
CRUISE FROM ....
Destination: Europe - Eastern Mediterranean
We booked and paid for 2 Lido Cabanas on the 9th floor for the 24 night cruise. My husband was recovering from major surgery and my mom did not enjoy the More sun, so it was a perfect arrangement. Almost everyday, repairs were taking place, so one had continual noise and if repairs were not taking place then they would start to set up at 10 in the morning for a function in the evening. It was absolutely awful.
Sanitizing was a total joke....for the first 2 days when one entered the Lido area somebody stood half heartedly and sanitized a persons' hands. Thereafter nothing and many times there was nothing in the containers, hence the awful germ that spread around the ship. Imagine more than 1 000 people coughing as if they had whooping cough.
The food this year was completely inedible. We have always enjoyed the Kosher cuisine on Holland America. I don't know what happened this year. It was disgusting. Food was always cold, even the desserts were not nice.
We are Mariner Members, so our profile will always come up on booking. Strange that nobody from Holland America found it necessary to inform the travel agency that always does our bookings that the main entertainment on the ship was the same as the previous year. We needed to be given the information to make a choice whether we wanted to travel again with the same entertainment.
The balance of the entertainment was well below par.
We never take shore excursions, but on 2 occasions noticed the prices being charged if one wanted a shuttle into town. I am referring to Corfu and Marseilles. On both occasions people were completely ripped off. It was far cheaper to take a taxi.
The officers around the ship were most unfriendly and rude to say the least. They never deemed it necessary to greet one in a passage. If one was in a queue, they pushed in. In 24 days, I heard the captain's voice almost daily and never set eyes on him. Strange......very strange.
I have done so many cruises, many cruise lines that I have done don't even exist or their names have changed from Chandris to Celebrity, etc. This is the first time that I have experienced an awful cruise from day one to the end. To actually count the days until one disembarks, is not the way to have a holiday.
Disembarkation was fine, we know the drill and have done it so many times!!!!
Holland America Lines start taking real concern. You are not what you used to be and what a shame. Less
The outside cabins on Main Deck were nicer than the Verandah cabins on the Upper Promenade. Closet space not great for 24 nights. Soap dispenser in bath in a silly place. If one is having a shower, it is great, if one is in the bath, impossible to get to and the soap given is so tiny. Went to buy soap in one of the ports.
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