We were a group of 14, my children and grandchildren in 4 cabins. I chose this cruise for its Nickelodeon activities for our young ones. Embarkation was smooth and we didn't have to wait to board the Gem.

Once aboard, we decided to try the Grand Pacific Dining Room for lunch instead of the Garden Cafe buffet. Here was the first negative experience. Once seated at 3 separate tables and orders taken, the wait was way too long and the food was served cold. It seemed as if the dining room was way understaffed.

When the cabins were ready, I was surprised that the cabin steward was nowhere to be found. On Princess, the steward introduces himself on the first day and offers his phone# in case you need something. The cabin seemed comfortable enough. There were no bathroom amenities, however. Soap is liquid from a dispenser and shampoo comes from a shower dispenser. I was glad I brought my own shampoo and planned to buy a bar of soap at the first port. I immediately missed Princess' Lotus Spa soaps, shampoo and lotion! Read more