Nice cruise but...: Vision of the Seas Cruise Review by dshroyer
Overall Member Rating
Nice cruise but...
Destination: Baltic Sea
When we received our Sea Pass card everything seemed in order. We had a confirmation for 6 PM early seating and our reserved cabin.
When we showed up for our first dinner, we were told that we did NOT have a reservation for 6PM seating. (Even though our reservation and our Sea Pass card said 6PM seating) It turned our that about 50 other people were in the same situation.
To make a long story short, there was a big group on board that "bumped" all of us out of our early dining. The group was called Sunrider. It is a multi-level marketing company that specializes in herbal products.
We were told on the first night that we "really didn't have a reservation for 6Pm and that we would need to eat at More 8:45 PM or eat in the WindJammer for the entire cruise".
This was not acceptable. We complained and went all the way to the food and beverage manager. Long story short, he put us at the Captains table for the entire week at the early sitting.
I believe that Miami had messed things up by moving all of the "members of the group" into the early seating and thus displacing a lot of people to the late seating. Shame on you RCL!
But the staff on board did an excellent job of "making it happen for us" and we were taking care of. So Kudus to the Captain and Werner for getting us the table that was promised us.
The cruise was great and the crew was much better than I ever expected. The caption was awesome. He was VERY accessible. We were able to talk and see him almost every day of the cruise. The cruise director, Topi, was also great. We think he is the "next generation" of cruise directors. He was very friendly and personable but not the typical "game show host" that you sometimes get.
So overall we give the crew of the Vision of the Seas very high marks. But we were very disappointed with the "large group" taking over the cruise.
After some 50 people were displaced from their seating, RCL had the nerve to "thank Mr. Chen and his group" at the final dinner. What? Thank the large group for displacing loyal cruise mates?
That is just wrong. My concern is that in the future I am thinking that 'my money' is not as important as money from a large group. So even though I booked my cruise last July, and the "big group" booked theirs in August, that I can be displaced. That is not a comforting feeling RCL! Less