Overview: Radiance Southbound Alaska, Seward to Vancouver, BC on June 21 (Summer Solstice)
1st time on Radiance and it was in great shape. The crew was great, most were quite helpful and we had the best dining and dining options ever. The ships officers however were flat, you'd see the Captain and he was a wallflower, not engaging or anything of the sort. We had a meet & greet with the Captain and his staff and watched him greet two tables and then leave without a word to anyone. Once he left, all of his staff left so it pointless to have the meet & greet without the staff there! This wasn't our first rodeo so we knew what to expect and the Radiance officers didn't deliver on that. Well, at least there wasn't ship drama, sinking or fires for them to handle, right?
Embarkation - When we arrived by private transfer (Alaska Tours & Transfers) at 2:30 there was not a line, and we were in the line for suite guests. It was a nightmare however, none of the guests were getting processed through and we were first in line for over 18 minutes before we asked if we could get in the regular line (which we could and got a open spot in less than a minute). So much for having a special line for suite guests, it was definitely a dis-service in Seward on this trip). Very unorganized on this day.
Disembarkation - Wow, a real nightmare. We waited in Chops with the suite guests and since we were staying in Vancouver overnight we weren't in a hurry. Royal Caribbean offered a service to those flying out that day to take checked luggage, get it to the airport and have it checked for their flights so they would not have to deal with it through customs or anything. Well something went wrong quickly, because we were about 50 minutes late of the posted times leaving the ship when it was announced that the luggage transfer service was cancelled and people had to pick up their luggage and get it the airport themselves. Wow - talk about last minute changes, people were ready to BURST. It was blamed on Canadian Customs which was probably true, but Wow !!!! The way it was communicated though was harsh and it set people off, truly I'm surprised there wasn't a fight people were that tuned up about the delays and changes. The concierge called our number to get off the ship and escorted us to the platform and we were out of there. I found an available porter (thankfully!) and he helped us grab our seven bags, get us through customs and to a taxi in no time. Highly recommend a porter if you can find one!!