Overall I enjoyed my 7 day cruise on the Pride. This was my first cruise so I did not know what to expect. Here are some highlights of what I experienced.
The room was very clean and everything worked well. Very good air conditioning. Good bed, carpet and walls in great shape inside the rooms. Water pressure in shower outstanding! Water came out hot right away too. Excellent exhaust fan in bathroom that runs all the time. Good amount of space for a ship room.
Food is ok, not great. Buffet on top deck sometimes crowded and is cafeteria grade food. If you eat lunch and breakfast early finding a seat and avoiding lines is easy. Some food is not always available because they are closed with no posted schedule. Hamburgers and grilled chicken at pool side grille excellent when you can get them; in the afternoon lines are long and evenings they are closed. I thought the made-to-order omelets in the morning at the top deck buffet were good and they served them up to 12:00; chefs seemed very experienced and professional. Usually did not have to wait long to get them either. Bacon always undercooked and nasty. Pasties seemed stale. Coffee good. I got a Ruben sandwich one day that was grainy and full of fat so I didn't get any more of those. But turkey and ham and cheese were always good. Deserts were very good. Sit down dinner: the service was good but food was bland with small portions. Some variety in menu but not much. We went every night and generally thought it was good. Just not great.
Cleaning service was excellent. They cleaned room twice a day with fresh towels. Evening dinner service very good. Top deck buffet: they did a good job keeping tables clean and dirty dishes hauled away and floors and counters always clean. Staff very friendly and responsive. Dishes, glasses, and trays always clean and spotless. I thought service overall on the ship was excellent. Robin and Sassy, the ship's activity directors, did a great job. They obviously love what they do, have a lot of passion for their work, and are the right people for that type of work, very people oriented. They were frequently available for questions too. Customer Service in main lobby excellent and lines were usually short; counter well staffed with knowledgeable people.
Ship kept clean and in good condition. Decks along main pools dangerously slick when wet; they are always wet during the day; they are a smooth brick with no traction, very dangerous to walk on when wet. Carpet in many room area hallways ripped and torn in places. Quite a few padded benches in top deck buffet area had torn vinyl. Some paint flaking off here and there and a tad of rust in places on top deck. All minor stuff but I prefer not to see those flaws when I am paying thousands of dollars to sail.
The engine on the ship vibrated almost all the time when it was running, even idling at port when docked. Sometimes so bad it would shake things in the room and make it hard to sleep. Occasionally it would run smooth; but when it vibrated, which was most of the time, I could not help to think something was wrong. The vibration could be felt ship wide, every floor, front to back. After a few days you almost get used to it but it was annoying.
Yes they are always trying to up-sell you on drinks, pictures, steak dinner, excursions etc but I didn't find it overly annoying. If you said you didn't want any they would kindly move along. Entertainment OK, not world class, just don't have high expectations and you will be fine. Getting on/off ship very organized. Security good, they kept the teenagers under control most of the time. Port security very strong. Freeport stop was short and everything was far away. Boat moves very slow on its way to Florida. Excellent tread mills and weight equipment in the gym! Gym very well maintained and in outstanding condition.
I thought the effort level to make guests comfortable and entertained was very high by the crew. Excellent customer service by all the staff. The room cleaners and dinner waiters always remember your name and really make you feel appreciated. Carnival obviously worked hard to make the experience a good one.