Missed expectation: Zaandam Cruise Review by Tommi Lee
Overall Member Rating
We were on the Zaandam. Our luggage was delivered in a timely manner, so no complaints. We had a verandah room on Deck 6. It was very cramped. My husband and I (both small people) could not pass one another. Closet could not be opened when anyone else was there, or if the bathroom door needed to be opened. Very poor layout! There was plenty of space for storage. The room was very worn, and the veranda showed a lot of rust. More Windows in our cabin, and throughout the ship were filthy.
As far as the service went, we were very disappointed. Very few smiles, or greetings from staff when meeting in passageways. Room stewards had to be called to clean our room, even though we had been gone all day! Daily cleaning was very minimal. The main dining room offered good menu choices but food was often overcooked, or cold when it arrived. Our big complaint about this ship is that they nickle and dime you for everything. Very little was included. They try to even upsell you for water with your meal. The food in the Lido restaurant was very unsatisfactory. We ordered breakfast for two from room service and got a danish the size of an Oreo cookie, and croissants the size of a apple slice! Coffee was bland at best.
The highlight of this ship was the lounge entertainment, and the Pinnacle Restaurant! Very enjoyable. Our disembarkation went okay until we were off the ship, and it became a madhouse of too many lines and not enough direction. We have cruised several times and this was the least satisfying of all, as pertains to the ship. We will not travel with Holland America again! Less
Cabin review: AA6125 Vista Suite with Verandah
Very poor layout. Difficult for myself and husband, both small people, to move around cabin at the same time. No space at foot of the bed, in the closet area, or around the sitting area to pass each other. Room is in need of some TLC. Very worn in places.Read All Vista Suite with Verandah (AA) Reviews >>
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