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Thomson Dream Cruise Review by Ginger gill: Health, Safety and other Complaints


Ginger gill
1 Review
Member Since 2013
0 Posts

Member Rating

Cabin 4.0
Dining 2.0
Embarkation 4.0
Enrichment Activities 1.0
Entertainment 2.0
Family & Children Not Rated
Fitness & Recreation 1.0
Public Rooms 2.0
Rates 2.0
Service 3.0
Shore Excursions 2.0
Value for Money 2.0

Health, Safety and other Complaints

Sail Date: June 2013
Destination: Mediterranean
Embarkation: Other

Boarded the Dream(more like Nightmare) one day into cruise we were made aware that there was a novovirus on board and had been for at least six weeks prior to our vacation, no prior warning from Thomsons which would have given us the option to cancel.

Due to the virus were prevented from using the following amenities for which we had paid:

1. Pool was emptied so we could not swim or relax after excertions

2. Unable to use ther Gym

3. No internet

4. No library

5. No Wi-fi

6. Hand Gel Sanitation Pumps every where could not serve ourselves in the buffet area.

Other issues were all toilets blocked on entertainments floor at peak time

Stagnent water left to dry out in the sun around sunbathing area at back of ship everyday

Funnel Waste blew over sunbathing area daily damaging towels and clothing

Sun beds at rear of ship were broken ,torn and extremly dirty should not have been put out for More use,we folded them up put them to one side informed staff but were ignored because tthey were put back out the following day.

Could not beleive the variation from the front of the ship to the rear felt like poor relations in comparision new beds, live entertainment ,demonstrations ,afternoon teas of scones jam and cream mini rolls of salmon and cream cheese etc none of this at the rear.

We paid over 3,500 for this cruise from hell it was suppose to be a celebration cruise for myself and my husband as we were both 60 this year. I pity anyone who is crusing to recuperate after an illness they'll come off the ship ailing more than when they got on, these issues need a full investigation this should not be allowed to continue.-Please if there is anyone out there who has experienced similar to us you have to voice your opinions now. Less


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Cabin review: Thomson Dream 5171

Cleaner wsa very good all needs met very pleased with this area of the ship,but you dont sail to stay in your cabin do you?

Port and Shore Excursions


Did our own thing embarked and strolled the streets it was ok

Did our own thing caught a bus up the hill to the railway station caught train to pompeii stopped right outside followed a party with a rep around heard all we wanted to hear, caught train back to Sorrento, bus back down the hill all for (EURO)14 would have cost us (EURO)38 each had we gone on the Thomsons arranged trip what a savings aye? If you have the confidence do your own thing.

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