Marina Cruise Review by Willis III: Never again
Member Since 2013
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What an exciting concept see Istanbul with all its highlites and chance to see the Eastern Roman Empire and the changes that took place when Constanople became Istanbul...We arrived 3 day early so as to experience the city on our own...We booked our own room and transportation and we very pleased with the hotel and its location with its proxsimity to the highlites of the city...
What I am going to disscribe in my following comments was sent on to the President of Oceania Lines in an attempt to get a refund for what was a disaster on board the ship which included all phases of food, service, and advertised features of the ship.
To begin with we were delayed one day in port to pickup delayed passangers who were straned on the East coast due to a hurricane...So we missed a port and the ship steamed nowhere. Once on board we meet the butler on our floor and he promptly told us what he wouldnt do, that being the last we saw of him during our cruise.
We bought a More drink package, non-refundable, as we could see why based on the service we received by the staff once they saw we didnt have to have a service charge on our order, so they in most cases ignored us. And you would have though they drinks were coming out of their pockets.
The various resturants were excellent (Red Ginger) to poor the (Terrace Dining) service was slow the food marginal and in the case of the Terrace we just picked up our drinks on the way in and on occasion set our own table...The staff was short handed, and in some cases didnt understand 'English.
The Spa which we were to have exclusive access to in parts of it, was not helpful and were to the point of ignoring you if you didnt have a schedualed appointment for a treatment.
We were suppost to have access to the exclusive reading room for our level of room and our pass card never worked...When we would go to the desk down on the main deck usually there was no one who could help us with the problem so we went throughout the cruise without access.
The dress code was never inforced and on one particular occassion one of the passangers wore a tee shirt with F/U on it all over the boat...
There was no offer from the company after numerous complaints through Visa and with correspondence to the company..There letters never fully addressed our complaints and no offer of a refund was offered due to a lost sailing day...We have travel with this line 4 times and this is the final one, hence the title of my review...NEVER AGAIN Less
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