I will begin by stating that my wife and I haven't cruised in over 10 years. Our last two cruises were on Holland (not a good experience) and Royal Carribbean. Its important to point out the the Royal Carribbean cruise we went on (Serenede of the Seas) was a new boat.
We travelled out of Seward and into Vancouver. I will focus on the ship, rather than the itinary, with the exception of stating that the only port we did not find a bunch of things to do/visit, was in the Icy Straight port. This seemed to be a "cruise ship" village, created to resemble a fishing town, but really wasn't much to do there. Ketchican, Juneau, and Skagway were all wonderful, with plenty to do and see. Wished we would have seen Sitka (which we had heard was also beautiful), rather than going to Icy Straight. That said, we had wonderful weather (70-80's and clear/sunny, each day).
Focusing back on the ship, given we had in the past sailed on a newer vessel, we were a bit dissapointing that after the ship was "Solcitized" (basically updated/remodeled as its about 12 years old), that it still felt like it needed updating in certain areas. The room was the main thing we were most dissapointed with. The bathroom had no upgrades and the shower had some caulking/molding issues. The sink did not go down and the toiled made a flushing noise to the point we had to keep the door closed at all times. We were dissapointed in the size of the room as well. We know cruise ship rooms were small but this was a bit ridiculous considering we paid a significant amount to have a balcony and I thought that was more spacious than the room. We had a pull out chair (vs a sofabed) and when opened there wasnt even room to stand up, let alone actually use the balcony, so we were confined to the bed when we had a balcony (and someone was sleeping in the chair). We asked about the bed in the ceiling but the crew member advised against it. Said too many people get injured when sitting in up in bed (as its right above the main bed).
In terms of the common areas, we agree with other passengers who mention the main dining room is very cramped, especially on the second floor. We paid the prepaid gratuities and therefore you are seated on the second floor. The main floor is much more spacious and has floor to ceiling windows on one end. Upstairs felt somewhat cramped and we found it interesting that despite our set dining time, we were seated in a different place (with a different waiter each night). It came to me later in the cruise that paying the gratuities up front (in order to get Select Dining) may have actually influenced the crew members and the level of service for both the dining room and the cabin. While there were a few people who did go out of their way to get to know us, it was a new experience every night, with a new waiter. The food was average most of the time in the dining room. The breakfast was very short (less than 90 minutes) and therefore hard to get in the dining room. No lunch service in the dining room and even breakfast only used half the upstairs (which was strange considering it didn't reopen for almost 8 hours on most days). While there was ample food at the main buffet, it was the same each day and again, just average. Dont' get me wrong, we weren't expecting much, but were expecting more options and a wider range of hours in the dining room. What was the most dissapointing was that the tables in the buffet area were always dirty. One day we came in for breakfast (early) and it was empty. We must have tried 10 tables before we could find one that didnt have a spill or crumbs (presumably from the night before).
The shows on the cruise were decent (other than the comedian), consisting of some ballroom dancing, 70's show, and a musical grouping. The theater was a good size, and while it did get warm a few nights from being so crowded, it was a decent production for a cruise ship.
Overall, we were dissapointed with the room size, cleanliness of the main eating areas, and at times, the service. We would likely not travel on Celebrity again.