Enchantment of the Seas Cruise Review by jerzeegurl: Questionsble service and rotten fish
Member Since 2009
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Questionsble service and rotten fish
I need to preface this review with saying I was on the Allure in March and found it to be be too large and was truly looking forward to being on a more "traditional " cruise ship.
Yes, the Enchantment is older, smaller and a little dated however after taking with many fellow passengers there is a change in attitude of RCL staff overall. A short while ago they changed their gratuity policy and are charging everyone up front instead of the staff working for their tips. Maybe it seemed like a good change forcing those passengers who felt that they paid enough for their vacation and didn't feel that they needed to give out more money? The fallout effect though seems to be that staff do not need to work for their tips, they are guaranteed.
I have also never been a ship where staff didn't greet you but found this true of even the officers but rather found staff that would rush/push past. Even the staff responsible for cleaning the decks in the morning (I walked each More morning) worked slowly, spending more time talking to their co-workers than cleaning. When they were"done" the deck still wasn't all that clean.
Our room steward was pleasant enough but it was obvious that there was no need to try to be outstanding. We also ran out of shampoo and conditioner and needed to ask to have the balcony table cleaned from the previous occupants.
We had My Time dining but were seated at the same table every night. Head waiter was obnoxious and arrogant (Emmanuel) but our assistant waiter (Cinthia) was fantastic! I was the unlucky recipient of a bad (you could smell the stench 3 tables away) piece of Salmon on the first night of the cruise. She went out of her way to support this fact while the waiter tried to deny it. Even the chef said it was the mustard sauce and I didn't know what I was talking about. Long story short, the gentleman in charge of the wait staff in our area came back to us 2 days later with apologies that there were indeed 2 other passengers who had been served this.
We also took forever getting off the ship at Coco Cay. Our line started on the 5th floor (!) and took us just short of an hour to get through it. The island itself was nice, drinks plentiful of course. The food was not the best. DD was given a moldy hot dog bun. If you go bring $2 blowup toy from Walmart instead of renting their $12 floating mat if you were considering this option.
Overall, we had a decent time but RCL needs to change their tipping policy back to the way it was. Less
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