The ship appeared "old and tired" when we boarded, and our large verandah level stateroom smelled stale and musty on entering and had to be re-cleaned, with an ozone machine being used to eliminate some odors. The bathroom was right out of the 70's, complete with peach/pink tiles and a wall mounted hair dryer usually found only in museums. A drain in the bathroom floor had to be opened and cleaned to eliminate sewer gases. The desk/dressing area was badly chipped and poorly repaired long past the point where it should have been replaced.
The food in the main (Lido Deck) dining room was marginal. On the first night, some of the food was virtually inedible, with pork chops about 1/4" thick or less and cooked to the consistency of shoe sole material taking the lead. There was also very little variety of the "C average" food throughout the week.
The fitness room was quite well equipped, although water was provided (other than for sale) only via a drinking fountain with paper cups, and they ran out of paper cups toward the end of the cruise.
The wait staff, cabin stewards and others at that level of service were polite but less friendly and accommodating than we have experienced with other cruise lines.
Fortunately, the places visited were so spectacular that it made the shipboard accommodations relatively unimportant, but it is highly unlikely that we will ever travel on a Holland America ship again.