A brand new ship and already starting to age. I believe the ship is understaffed and it is starting to show. During a speech by the Captain, he stated they had a staff of 1600 on board. We later learned from the HR officer that they had less than half that number. During the last night's show, the cruise director stated they had 1100, and then quickly corrected herself to say 1600 and later still 1500. Whatever the number, they do not have enough people to make sure the ship is clean, that the guests have what they need, and that the passengers have a pleasant vacation.
Stateroom: We had a mini suite on deck 10. It was smaller than I expected and arranged oddly. The bed was next to the balcony and the couch next to the closet. I found out other rooms were just the opposite (which they show in the photos online) but then the bed was so close to the closet you couldn't get into it. Our steward was not good. He often forgot to fill the ice bucket and our floor would turn out dirtier after cleaning than before. I found a motion sickness patch on the carpet (we weren't wearing any), threads, etc. The mirror was dirty. There were dirty marks on the ceiling. Our dirty towels were taken away, but no clean ones left. We had to wait 45 minutes at bedtime to get towels delivered. My friend that I was traveling with had a dirty towel she had used to clean up orange soda. She left it on the floor and the steward picked it up, folded it and put it back on the shelf!! The bathroom is stocked with shampoo and shower gel in a push-button bottle on the wall. These were not full when we got on the ship. I know I'm not the first person to stay in the room, but to be reminded of it by having a nearly empty shampoo bottle is just low-class.
All of the stewards I saw looked unhappy and disgruntled. I believe they are overworked and not given the proper tools to do their job,such as not enough clean towels.
Dining: The inclusive dining rooms are overcrowded and loud with long lines of people waiting to be seated. Once inside, you find there are plenty of empty tables, so once again a staffing issue. You have to wait a long time to get a cocktail and to have your order taken. Again, the staff seems to be disgruntled and stressed.
Most of the cruise director's staff did a relatively good job with a couple of exceptions. The young woman who handled our scavenger hunt was extremely rude and disrespectful. Also, during the $10,000 jackpot bingo, the raffle tickets for a free cruise were spilled into a floor grate. No one tried to lift the grate and retrieve the fallen tickets to make sure everyone still had a chance. They left them there and went on with the drawing hoping no one noticed. We did.
The pools on the ship were extremely small. People were literally just standing in the water because there was no room to float or swim. The water park was fun and not overcrowded. There were plenty of deck chairs around the ship, but the areas were rather unattractive and plain.
The mini-golf didn't have enough golf balls and they had just plain, white range balls. Almost like they were a last minute purchase. Have the people at NCL never played mini-golf? COLORED BALLS!! How are you supposed to keep track of who's ball is who's?? And get some more of them!
The shows were good. We enjoyed all of them, however during Cirque the staff is serving you dinner and you wind up missing something each time you take a bite. This should be a show only - the dinner was terrible anyway and just a nuisance.
The food was good and bad - just depended on the day and where you ate.
The public areas were not spectacular. OK, but not spectacular. No ice sculptures or carved fruit buffets on this ship. Overall, the ship is very plain on the inside. The Casino is right in the middle of the ship and you have to walk through it to get from one end of the ship to the other on that deck. It smells like smoke day and night. Not pretty, just smelly.
This ship needs to focus on the no-money, small details that make a cruise ship special. They are close but just missing it.