We sailed on the Celebrity Millenium for a 7 day inside passage cruise. The embarkation out of Vancouver was hectic, but that was because there were 3 ships in port. Our cabin was one of the smallest we have ever had, we heard other similar evaluations. Our room was clean except for the footprints on the mirror at the foot of the bed. Must admit this was a bit off-putting. We were exceptionally tired so we wanted to order from room service for breakfast. After unsuccessfully attempting to order, per instructions, on the TV, I called and verbally ordered. Breakfast arrived on time, only the order was partially wrong, incomplete and the food was cold. All, in all, tried room service 3 more times and only had one delivered correctly. Our favorite was when I ordered a cheeseburger and we got a piece of cheesecake. On to the buffet the oddest misstep was that they ran out of coffee every morning! In frustration, we tried the breakfast in the dining room. Big mistake. Waited15 minutes, no coffee. Yes, they had run out. They had us crowded into a small section of the dining room, it was noisy and the staff were running in a frenzy. We gave up and left and fought the crowds at the buffet. An unpleasant experience also. Not to dwell on the dining, but it did seem to set the tone for the cruise. We were also disappointed to find out that that were not serving lunch in the dining room. Yikes, back to the buffet, first out of 9 cruises not to offer this service. No complaints regarding dinner although the service staff tended to always look stressed and intense.
The entertainment was OK. The singers/dancers were good. We were embarrassed for the magician, can't imagine where they found him. I was surprised to find out that there was no room set aside for card players, as a matter of fact they had signs in the buffet saying to limit card playing as to give other guests a place to sit. Nothing special gong on most days. We went to hear the naturalist who was supposed to lecture on what to expect and what we might see on the cruise. He jumped from subject to subject, appeared to just be talking "off the cuff". He did tell us numerous times that he lives in Hawaii during the winter and he does own a home in Colorado and he owns a dog. Even got to see pictures of his pet. Needless to say, that was the first and last time we made the effort to attend any more of his "informational" lectures.
All in all we decided they either had a shortage of help, newly trained, inexperienced personnel, were trying to cut corners, or a combination of two or more deficiencies. This was supposed to be a 5 star experience, a cut above the mainstream cruise lines, but our experience did not merit this distinction. Very disappointed.