We are experienced world travelers, but we had not cruised since 1976, so we weren't sure what to expect. We booked the cruise/tour on the Zaandam. The destination (Alaska) was the draw rather than the cruise. Since we haven't cruised for many years, we have no point of comparison, as other frequent cruisers have. Four ships sailed from Vancouver the day we sailed, so there was a very long line at the terminal. Once we got through the maze of passengers for all ships and were directed to our cruise embarkation point, the process went fast. Except for the pre-prepared food in the Lido Restaurant, the cruise and land tour exceeded our expectations. The crew and staff were friendly and helpful. The activities and entertainment were enjoyable. We found the ship to be clean and well-maintained. Some painting was in progress while we were at sea. The carpets could be replaced, but they weren't threadbare. Our cabin (1954) on Deck 1 was comfortable for two persons with plenty of storage space.
Our cabin was quiet, except when the ship was being maneuvered into port and the thrusters were in use, but there was a sign on the wall about this, so we weren't alarmed. We didn't feel much motion on this lower deck.
My only complaint was that the pre-prepared hot food in the Lido Restaurant wasn't hot and the quality didn't meet my standards. The cooked-to-order omelets were good as were the Panini, but the everything else was served at room temperature. We preferred to eat in the Rotterdam Dining Room, it took too much time to eat breakfast on the mornings we had shore excursions, so we ate in the Lido. Breakfast in the Lido was fine, all things considered. Since luxurious accommodations are not a priority for us, and we are looking for value in our travel choices, we would travel with Holland America again.