We cruise as a family around twice a year minimum, normally P&O and we have never had any issues with them.
We are certainly not a family of wingers and therefore find it difficult complaining here, but it has to be done unfortunately.
Embarkation was not as smooth as we are used to , this however was down to the inefficient car park attendant who was trying his best on his own to book a long queue of eager to get on board cruisers.
Once aboard , around 12.30pm we went for lunch at the windjammer, which should be renamed the windcrammer, no seats at all so we had to sit outside near the pool and it was freezing !
Cabin ready around 2.30pm however case did not arrive until around 5pm, room attendant said it could have been as late as 9pm normally, not good when you are first sitting dinning and dressed in shorts ?
Cabin clean but looked rough around the edges and tired to say the least.
Kids club - normally have to fight to get the kids out of it, not on R/C it was very poor, kids bored all the time , and if they stayed after 10pm they charge you $6 a hour extra or $1 a minute if you state you are going to pick them up at 10pm and are late, unbelievable !
Not big drinkers luckily as the drinks prices are crazy, $11 for an average glass of merlot, and the service from the bar staff is almost non existent.
The biggest problem on this ship is the lack of seating areas, plenty of bars etc to visit but you will battle to get a seat guaranteed and queuing to be served is a regular daily occurrence. Granted the weather on this weeks cruise was not always great which bring passengers down to the lower decks but the ship simply cannot cope with this, and when the weather is good you again battle to get a sunbed, noticed they had a fair few new ones on board that they were unwrapping so hopefully this with help a bit in the future
In our opinion the Ice rink (seen the Ice show and it was very good) takes up a lot of room especially for only one performance and a few hours skating for the kids, the same goes for the the promenade, all looks very nice but is not practical with very few seats !
The lobby bar : asked for a Bacardi and coke, reply - "come back later no bacardi" , when back there that same evening, wife asked for a bloody Mary , reply - "come back later, no tomato juice", no apologies very rude actually !
Its money money, money onboard, oh and $15.00 each if you want a shuttle bus to get off, (went with my 78 year old Father so the 30-40 mins walk was out of the question.)
Evening dinning however was top class, and so was the service , food was superb, no complaints here at all, breakfast and lunches at the windjammer average, orange juice in the morning was literally week squash, however you are constantly asked if you would like freshly squeezed OJ at only $4 a pop !
2 shows put on for us were very good , but would have liked more, they make up for this by having themed dance nights on the promenade (70's and Brit pop) but this once again gets packed and its just the entertainment team dancing to backing music.
Disembarkation went very smoothly, no complaints here !
Overall very disappointed with this cruise and really glad it was only for a week, normally dread it when the holiday draws to an end , but on this occasion we were actually glad to get off, never again Royal Caribbean, certainly not value for money, it was a "Royal Rip Off."