Great destinations, but service could be better.: Norwegian Star Cruise Review by Montreal Mom
Overall Member Rating
Great destinations, but service could be better.
Destination: Europe - Black Sea
Another observation: public washrooms were noticeably dirtier, and twice I had to call the attention of a staff that it needed cleaning.
As for the entertainment, it was all good including the 2 repeat shows ( Shout & Elements). One exception was the " Cabaret" show by the in house performers, which was more like a musical audition. The female performers had great voices ( the guys didn't) but their repertoire did not " connect" with the audience, many of whom left in the middle of the show. I was told later that the acrobatic show originally scheduled for the night had to to be replaced by the Cabaret show because of technical difficulties, but surely NCL could have prepared a better back up show?
I had noise issues with my cabin again; I could hear loud footsteps from above and it turned out we were right under La Cucina. Although not looking at the deck plan when I booked the cabin was an oversight on my part, to NCL's credit theyinstantly resolved the problem. They assigned us another cabin and moved our stuff to the new one while we were having dinner.
As for destinations, they were all great except Helsinki where there was nothing much to do. St. Petersburg & Berlin were the highlights of our trip; Tallinn was a pleasant surprise, Stockholm was beautiful but we had so little time there. Better to skip Helsinki and stay overnight in Stockholm.
All in all, it was a good cruise & we made a future cruise deposit with NCL. We really like their entertainment, freestyle dining, easy disembarkation & no formal nights, but I hope their service will improve. Less
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