Celebrity Solstice Cruise Review by WarumistdieBananekrumm: Mediocre dinner buffet choices - freezing cold Solarium pool water
Overall Member Rating
Mediocre dinner buffet choices - freezing cold Solarium pool water
Embarkation: Fort Lauderdale (Port Everglades)
without repeating at nausea in a variety of phrases the above, the ship did not meet expectations and seems to be poorly managed without an understanding regarding customer satisfaction and working in the service industry;
co-incidentally, someone asked the kitchen chef where they buy their salmon, he appeared dumfounded upon this question, someone in the executive line up prompted him with 'the Atlantic' and another lined up officer fed him 'Alaska', so the concluding summery answer was 'the Salmon is all Atlantic Salmon and we get it from Alaska' ......;
nonetheless, we did indeed arrive in Barcelona; thanks to the aid of the automatic pilot .....???
the Solarium turned out to be a big disappointment for many passengers who had expected - based on the term Solarium, and on previous experience with the Millennium ships, that the Solstice Solarium pool would be heated to a comfortable temperature as well. No-one expected the supposedly superior ship More Solstice would revert to an unheated, thus ice-cold Solarium pool.
The dinner buffet was boringly repetitive with very basic choices lacking flavor and sophistication in an unpleasant atmosphere with uninterested attendants avoiding eye contact to circumvent being asked to serve water or drinks ....or clear some of the used dishes .......
looking back to the variety of cruise lines and their individual ships on which we enjoyed an all around pleasant cruise, meeting or exceeding expectations, it appears that the management of the individual ship, more than the cruise line itself, is responsible in creating the experience their company promises and advertises.
While the Solstice is a wonderful vessel, the executive officers / crew certainly lacks doing justice to the ship and its passengers.
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