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Norwegian Jewel Cruise Review by naviidad: NCL Jewel not really a Jewel

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Member Since 2013
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NCL Jewel not really a Jewel

Sail Date: May 2013
Destination: British Columbia
Embarkation: Vancouver

Boarded the May mini cruise with high expectations. I think this is where I went wrong.

Ship was very crowded. Went to our "Freestyle" dinner at Tzar the first night. As it happens so did everyone else. We stood in line for 15 minutes only to be greeted by a hostess who handed us a pager and told us to return in a half an hour. Once we got into the dining room it was very loud and crowded. The service waa less than spectacular. Picture your average hotel wedding reception service. The food was average and took forever to be served. We left before desert since we couldn't stand to sit there a minute longer. We took the rest of our meals at the crowded buffet who's food was no better but was faster and the variety better. If you want to find good food on this ship head to The Grill for lunch.

I mentioned the bad service to a NCL rep upon our return and he claimed that the service and crowd control is better on te 7+ day cruises. How is this possible when our same More staff cleared us off the ship and started a 7 day cruise the same day. Do they magically start offering the new cruisers better service? I think not.

When we arrived our room steward knocked and entered our room no less than four times the first hour. We finally put up the Do not disturb sign. Then we had a strange male steward knock on our door twice saying our friends ordered us a pillow. We had no friends on the cruise. Our steward also pushed our suitcases to the back and hid a plastic bag of fresh linens under our bed. I guess she wanted to save time when we left.

We were on a tight budget and were happy to have the $35 on board credit. We only had one cocktail and had to leave behind some precious photos in the gallery because of the cost. When we went to leave I looked for my final statement since I knew I went a little over. I could not find the statement so I called te front desk. She informed me that we had a $46 CREDIT!! I asked her how was this posible. Apparently the cruise line had charged the three of us $23 per person Alaska tax even though we were not going to Alaska. Somewher along the way they put the credir on our account and never told us. I was in tears...we passed up so much, the drinks, better meals in the nicer dining rooms and of course our photos were now gone forever. They would not give me the credit back but said they would be mailing a check. It's been 11 days and still no check.

Please don't believe the easy disembarkation process. We were told not to get in line due to a delay in customs. We stood in line for an hour only to find the delay was not with customs but the single NCL employee trying to check everyone off the ship. I don't understand the reason to lie to us about it. I would suggest to anyone using NCL to hold onto your bags and walk them off yourself. It's much faster and safer if you are hoping to catch a flight.

On a positive note we took our 8 year daughter who lived in the kids club. The staff is very professional and she had a great time. Ports of Nanaimo and Victoria were wonderful.

Will think long and hard about using NCL again. A cruise should be a luxury experience not the type of service you would have gotten if you would have just stayed home. Less

Published 06/04/13

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