Let me preface this review by saying that this was actually my very 1st cruise. I went with my wife and another couple to celebrate our 10 year anniversary. So to make it a bit more special I booked the balcony on the "Cloud 9" spa level. Warning the 1st paragraph is all about the horrible situation we were on for the inaugural sailing and most items were fixed by time we disembarked.

We arrived in the Venice port and waited for about an hour after embarkation started only to be greeted with our room key and a letter stating our rooms will not be ready until 5pm that night. The letter also stating we would get a free lunch at their premium steak house and a $30 on board credit to pay for a water taxi to mess around in Venice while we waited for our room. We thought "not bad" since our plan was to just throw our bags in our room and go explore Venice anyways. By the time we got on the ship, left our carry on bags with the front desk and ate lunch; it was almost 5:00pm. So we decided to enjoy free champagne they were serving on the ship and went up to our rooms. When we got to the room our floor was on, we were met with over dozen workers that were putting tile down, stripping wires, and replacing ceiling tiles. We could not even get to our room door. So we stuck with our original plan and went out into Venice. After a great time (except it rained) in Venice we returned to the ship around midnight. Our floor was still not finished and we could not get into our rooms. It wasn't until 1am we could get into our rooms. However, when we entered our room there was a metal trash can catching a leak in the ceiling, the toilet didn't work and the water pressure was extremely low. Every morning on the ship we were woken up to workers in our hall way working. We had a lot of of foot traffic from otehr people because the spa was on our level and that was the only place to get a shower and go to bathroom for almost the entire front of the ship. Are toilets would go out multiple times a day and usually at the worst possible time. I was afraid to go #2 in my own cabin because the toilet might not flush and the cabin would stink. We would lose water mutliple times a day, sometimes in the morning when we were in the rush to make our shore excursions. The pools didn't work, which I didnt mind because I dont use the pools and it was kind of cold. However, since the pools, "splash Zone", and sports area were all closed for all buy one day, they let the children play and hang out on the serentiy deck where the adult pool and spas were. There were tons of other problems but I won't get into it. Now onto my review of the ship when it was working.

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