Grandeur of the Seas Cruise Review by jpanda1: Best and Worst Experience
Member Since 2013
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Best and Worst Experience
Royal Caribbean was phenomenal. Even after the fire emergency, the crew kept having shows and different activities to help keep people occupied. Although at the time it was the most terrifying thing I've ever been through, the crew and staff were all very professional and courteous. Every single person knew what to do and no one was too confused. At our muster station (2), I only remember one person freaking out and that was only because a lady had her children and a guy near her was making up rumors and they were scaring her children. But the staff took control of the situation and made sure everyone paid attention to the announcements which were made every ten to twenty minutes. Towards the end after the fire was put out and they were double checking every single floor, staff started to hand out drinks ranging from water to soda so that no one was too thirsty. Plus people were allowed to use the restrooms (although the restrooms did get messy and we did have to wait in line for More
longer than desired, but I understood).
Later that day after we had taken a nap until 10am, we noticed that the AC was out and the toilets weren't properly flushing. However, I was very thankful to be alive given what had happened. The cruise did stop serving all alcohol and mostly used plastic plates, utensils, and cups. I'm presuming they may have had a water problem? Regardless, RCI then made all drinks free for everyone. RCI also made phone lines and the internet completely free so that the passengers could call home and check in.
RCI was incredible and I would not hesitate to go on another cruise with them. We're still not sure what caused the fire, but we were very well taken care of and our safety was obviously their number one priority (aside from putting out the fire of course). I hope that this event doesn't deter anyone from cruising with RCI. Less
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