We were first introduced to cruising back in 2002 by my dad who would only ever sail with P&O and we last sailed with them on Aurora in 2006. Since then we have cruised with both Royal Caribbean and Celebrity and I always told the passengers on those cruises that P&O were still the best. So this year we chose to return to P&O on the Ventura, what a shock we got!!.Standards in all areas have fallen dramatically especially the food. Food selection for both breakfast and lunch in the Waterside was very limited and the service area chaotic.This was the first ever cruise my wife lost weight instead of putting it on!!
No wonder P&O seem to get bad press for Norovirus the lack of hand hygiene regime was the worst I ever experienced and when I challenged the head waiter why no member of staff was giving out hand gel as on other ships he said that he had been cut back so much on staff he could no longer provide that service.
The other big let down was the poor organisation of getting off the ship by tender at Cannes. It was so slow we gave up and this was the only port we really wanted to visit. There are also no live port talks, again another cutback.
Entertainment was generally good but as another reviewer stated the noise level was so high we some nights had to leave the theatre to escape the screeching of some of the performers.
If P&O continue their policy of discounting and reducing standards I am sure many of their loyal old customers will desert them.