We just got off the Breakaway and were somewhat disappointed. We absolutely loved Bermuda and will return there again, just not sure if it will be with NCL. We knew going into this trip it would not be a typical cruise but did expect to receive service that was better than what we got! We are not a fan of the anytime dining on this venue either. It is more like "when we have time to get to you" dining.
Embarkation took over 1 1/2. The longest time we have waited to get on a ship.
The service we received in the dining rooms were below average except for one evening. You know it is bad when you go on a cruise and eat at the buffet 4 of the 7 nights because we just gave up on the dining service. Dinner is one of my favorite times on a cruise because of the relationship you establish with the waiters but don't expect that on here. The first night we waited over 1 hour to get a table and then it took over 3 hours to eat. We received one course 45 min after ordering and then 45 min later the next and then an hour later the main....no flow to dinner at all and did not receive what we ordered. We did have good service at table 42 in Taste and filled out comment positive card for them. We felt the food was good and never really had anything bad. The sushi bar was excellent.
The "Customer Service" desk was not very customer service oriented. They were very demeaning to you and did not know the answers. They would send you someplace else or make an excuse. When we did make the comment, "On Royal Caribbean they took care of the issue and checked up on it..." the staff responded a little quicker but made us feel like we were an inconvenience.
The design of putting Casino in middle was bad. Smoke lingered in the atrium area on 3 levels.
Last major complaint was that the rooms are small!!!! No drawers, chairs and you have to go out side to change your mind. The showers were a nice size though. Our cabin steward, Michael, was one of the best we have ever had.
The entertainment was great. We had a wonderful time at Howl at the Moon, Second City shows and Rock of Ages. We went to a couple of other things and they were good too! The ship is nice but liked Royal Caribbean's Allure better as far as design.
We will probably stick with Royal Caribbean because over feel it is a better value and service.