Repositioning Cruise on the Pacific Coast: Norwegian Pearl Cruise Review by leon55
Overall Member Rating
Repositioning Cruise on the Pacific Coast
Destination: British Columbia
Embarkation: Los Angeles
We loved the Pearl and all the amenities.
Our balcony room was spotless, and the bed was comfy. Most staff were super friendly, sure you might get the odd unhappy person, but this was the friendliest ship I have ever been on!
We were disappointed with the speciality restaurants, where we usually dine. We like to book in advance and hate the crowds, but after 3 evenings that were mediocre -- we cancelled the rest of the reservations and ate in the Summer Garden -- where the chef's specials were excellent. Loved the meals and the variety -- everything we had was delicious. Would not bother booking a specialty restaurant again.
We used the gym and More did the stretch classes, yoga and spin classes -- all were great!
The shows were excellent, and were a good mixture of different entertainment.
We met so many nice CC people and thank you to Lori for the slot pull. Thank you to Cecilia for organizing the meet and greet. Not sure who organized the bridge tour but THANK YOU, definitely a highlight
Our major complaint was with guest services. We like to pay cash and keep close tabs on our account (please NCL provide the ability like Royal Caribbean to check your account on your TV, so much easier) we put money down every other day, and on the last morning received a refund...or so we thought. When we were disembarking we were pulled off by security as our account was apparently in arrears.
Seriously? We had been given our refund less than an hour earlier. We made our way back to guest services were we were treated basically like criminals. We had the final statement delivered the night before (indicating a credit), we had our statement from an hour before indicating our refund. After a considerable amount of time they told us we had originally been given a larger onboard credit than we deserved. After 7 days and about 6 trips to guest services they figured it our when we were disembarking? We promptly paid the amount, but never once did they admit it was their error, until I pressed the guest service representative. He was rude and continued to make us feel like the error was our fault. He assured us that the payment was processed...but guess what? When we were trying to leave the ship for the second time we were pulled off by security as our account was in arrears. I showed them the receipt from 10 minutes previously, but they would not accept it, and told us we had to go to guest services.
That's when I lost it. Finally security agreed just to call guest services, and after a 10 minute call we were allow to leave the ship.
After that fiasco, we would have been done with NCL, but I had (foolishly) purchased a latitudes reward for a future cruise (as the cruise was fabulous until the last 45 minutes). We will have one more cruise with NCL then we are back to one of the other cruise lines we have used in the past. An apology would have gone a long way ..... Less
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