60th birthday wish - dream cruise: Queen Mary 2 (QM2) Cruise Review by Bilich
Overall Member Rating
60th birthday wish - dream cruise
Embarkation: New York (Manhattan)
Internet was another disappointment , it was too expansive and too slow. We were charged for something that we didn't even end up using as it kept downloading. Once I mentioned it and complained at the pursers desk we were told that's how it is...VERY DISAPPOINTING, not even offering a partial refund or discount. That's what excellent customer service is all about, especially when so much money is spent on board.
My husband needed medical advice about a blister on his foot. Doctor prescribed a cream with steroid which made things much worse and all toes got infected that he needed to see another doctor in London. Disembarkation was very unorganised and no enough staff was provided for assistance, people didn't know where and when to exit the ship. We were waiting for our call for half an hour after recommended time hoping not to kiss our coach to London. There was no one around to ask what's happening, I had to go to pursers desk to check. Then we had to catch a taxi to coach station after being told to go one way to catch a taxi and than the other....VERY FRUSTRATING.
I had abut 8 postcards to post and was advised to bring them to purser's desk, once I did I was advised that they will be posted once we reach Southampton, on 10th May. Paid for postage and until today, 22nd May no one received a postcard.
Before we disembarked the ship we filled in feedback form with our details stating Internet disappointment and cost. That was 10/05/2013 and until today there was no response by QM2 but we already received a new brochure with new package deals and offers. Less
Cabin review: DA8088
Very happy with a cabin and layout, all staff were very friendly, polite and prompt providing excellent service. It would be very helpful if room numbers are better indicated in corridors as you get out of lifts....as most hotels have- which room numbers are to the left and which to the right. Also it would be convenient having more clocks around for easier indication, especially with time changes .
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