Embarkation- Embarkation at Canada Place was smooth and quick. It took about 25 minutes to clear Security and US CBP. Using the Suite check-in line and having the first boarding group had us on-board by 11:45 am.
Cabin-Neptune Suite (cat.SC) 4185. The aft-wrap suite was a "must have" for this cruise. The wrap-around verandah has over 40 feet of running balcony rail an afforded a 260 degree view. The suite itself contained a king-size bed, full-size couch/sofa sleeper, three chairs and a coffee table. Under-bed storage held our suitcase easily. The suite contained six closets and has a spate dressing area. The bathroom had twin vanities and separate shower and spa bathtub. The room stewards were great and provided twice a day servicing and three ice services.
Dining-HALs Main Dining Room (MDR) has goon downhill. The food can be best called good banquet fare. Cutbacks in wait and bar staff made this, for us, a venue to avoid. We ate there only on the first night and never returned.
Lido-Food was above average over-all and seating was OK for lunch and good for dinner. They serve items from the MDR during dinned along with other buffet selections. Don't miss the Bread Pudding.
Canaletto-HAL's alternative Italian restaurant (in the Lido). Well above average Italian menu with a great view. The dedicated staff provided excellent service in the small venue.
Room Service-This is on of HAL's strengths. The "door hanger" breakfast menu is very complete and you can ask for delivery between 6am-9am (in half hour periods). If you order for delivery during MDR breakfast hours you can write in any MDR menu items on the door hanger above and beyond what is already listed. The menu for all-day dining and dinner is extensive and you can order MDR menu items for dinner. You place you order during the first 30 minutes of MDR service and then designate when you want it delivered. Room service is offered 24/7 and is free. Don't miss the Club Sandwich.
Entertainment- This was an "early to bed, early to rise" scenery cruise for us so we avoided the evening entertainment activities. However, the after-dinner movies in the room were very good.
Spa-A seemingly inexperience staff provided underwhelming service.
Ports- Juneau was rainy but the ceiling lifted enough to enjoy the Mt. Roberts tramway and allowed us to get shots of all three cruise ship in port that day.
Glacier Bay-The "reason" for the cruise. Perfect partly cloudy and clam weather allowed for great viewing.
Skagway-Clear but windy (35-50 mph). If you don't take one of the Yukon train excursions we recommend the City Trolley tour. Inexpensive and very informative.
Ketchikan-Our "shopping" port. The four berths are right at "downtown". Our Misty Fjords flight seeing was cancelled due to weather and a delay in the ship docking. From previous cruises I would recommend the "Duck" amphibious tour of the city and harbor.
Disembarkation-Our suite allows us "anytime" disembarkation so we rolled our bags off and from suite to taxi it was about 10 minutes.