This was our first Norwegian experience and our last. The free style dining is reminiscent of a night out at Applebees...with long lines and pagers as you wait to be seated with a different waiter each night in the main dining room(especially problematic for someone with food allergies). The food was subpar with many desserts looking like they were taken out of a box from a store and cut up in slices. The calzone appeared to be microwaved and pre-made. The prime rib was grilled and dried out...the shrimp also appeared to be pre-cooked and microwaved. The buffet was the same food every day and overcrowded, with no trays to juggle your drinks and plates on. The chocolate night also had the same appearance of store bought brownies and store bought cakes and pies. There were no cookies or finger sandwiches offered. If you wanted a fresh berry of any kind you were out of luck. The food was so marginal we hesitated to try an upscale restaurant to see if it might be better.
The boat had old tvs that had very limited channel selections....on other ships you could rent movies or go to a movie theater...not so here. The ship has no indoor pool so if the weather is bad you have no other option. The jacuzzis were crowded and allowed children in them (something I have never seen on any other cruise line).
There was no full menu for room service and there was a definite language barrier with the cabin steward.
The entertainment was fairly good, but having seen ice skating shows, acrobats and other variety show options on other cruise lines sit still did not measure up to other experiences.
The ship was clearly overcrowded and the center atrium area reminded me of the old elementary multi-purpose room .... guest service, the tour excursion desk, the future cruise office, coffee shop....central meeting area...night club...gift shop and outside tables were all crammed into a small space. Upstairs on the floor above there were 2 restaurants that spanned the walkway so you had to walk through them to get from one side of the ship to the other....during the day one doubled as an arts and craft area.
The real telling level of concern about your Norwegian experience was that there was no client feedback survey at the end. So it appeared that this line doesn't want any feedback to use to enhance the future traveler's experience.
My advice...if you are looking for a bargain and don't care about having more elaborate food or entertainment experience than ...you can give it a whirl...but be warned....you may still be disappointed.
As for us...we will avoid this line...opt to not cruise like a norwegian and choose others that we have been more than happy with.