We sailed on the Armonia in 2007 and had an amazing experience. The Prezosia is beautiful and we sailed on its first voyage, but we felt the staff lacked the warmth of other cruise ship staff we have had on past cruises. Our daughter is studying abroad and we spent her spring break together with her so we obviously still enjoyed ourselves.
We were disappointed that water wasn't complimentary at dinner. Neither was coffee or tea. You could go to the buffet to get your own coffee but it was horrible! We kept hoping it would improve, but it was just awful coffee.
Our cabin was under the pool and water started dripping through the light fixtures on our ceiling into the room. The staff were able to move us to a different cabin, so it was mainly just an inconvenience.
We felt like the ship should have offered a complimentary shuttle into Marseilles because it was quite a long walk to a place where you could catch a public bus. On the Armonia, the shuttles were complimentary, but it cost 15 Euros pp to ride into town here. In Genoa, we caught a train to Santa Margherita and then a water taxi to Portofino, which was wonderful. The shore excursion in Tunis was a bit of a let down as our guide led us into places where wares were pushed on us mightily! It was very uncomfortable for everyone on our bus, as most Americans and Western Europeans were not used to such hard sell tactics. It was overwhelming to have people putting scarves around your neck and hats on your head, spraying perfume on you and such.
The shows were pretty entertaining, but kind of random. I wasn't sure how they were intended to go together with the titles of the shows. Our last night in the dining room, our waiter told us what to put on our review forms. Also tips are added automatically where you received good service or not. Overall we did get good wait staff and we had a good cabin steward, but I would prefer to leave my own tips as I see fit, not a "one size fits all" tip added. We were trying to stick to a budget and our overall impression was that we were nickeled and dimed to death on this cruise where basically everything was an extra fee. More so than on our previous cruises.