Repositioning Cruise on the Pacific Coast: Norwegian Pearl Cruise Review by RMGuys
Overall Member Rating
Repositioning Cruise on the Pacific Coast
Destination: British Columbia
Embarkation: Los Angeles
When we arrived our state room was VERY dirty (floor in bathroom had splatters of something on it and it went up the wall, it was very dusty on the shelves etc., the floor appeared to not be vacuumed etc.)-- that being said when we called it to or room Stewarts attention, she took care of it pretty quickly and did a good job after that. NCL has some work to do with comforts in the state rooms- the bed is not that comfortable and the pillows are TERRIBLE. When you are travelling, the last things you want to have to bring with you are pillows. Most hotels, even More inexpensive ones have decent or even very good pillows on the beds.
Service in the main dining rooms was hit-and-miss. The last evening we had a great waiter in the main Garden dining room (I wish I could remember his name) and good service but overall service in the dining rooms was not very good. There was one waiter that was particularly poor and inefficient- his name will not be published here - He needs some training in customer service and not taking advantage of his co-workers by "slacking-off".
In closing, I would have to say that if this had been one of my first experiences on NCL, I would not have returned. Hopefully this is not going to be representative of NCL's cruise experience moving forward. Less
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