Embarcation started smoothly at San Diego Airport. Celebrity met us and directed us to buses and our bags were taken to trucks. I asked the representative if we needed our paperwork i.e. set & sail pass and was told no just needed credit card and passport, which I found out was wrong after getting bussed to a Sheraton hotel for processing along with thousands of other passengers. At the processing it was by room class so even being elite we end up in a 45 minute waiting line and then have a new girl with a lap top that never seemed to work take another 30 minutes to reenter everything I had entered online including swiping my credit card over 40 times before it seemed to be approved. (the next day I was summoned to pursor when to redo it all again). Then we massed together in a mob of 200 to run for box lunches and the buses to be transported to Ensenada and to go through immigration. Three hours later at 6 pm we boarded. Our bags arrived at 10 pm after open seating dinner at 8:30. Of course almost all entertainment was either delayed or rescheduled I guess since mostly we never found out until too late and were too exhausted to do much but hit the sack after getting notice we would have to through immigration again the next day in San Diego to get off the ship.
The next day we waited for the ok to go ashore, finally after no announcements we were down to deck 4 and found lines with hundreds of people who like us received no announcement. After wasting all this time half of our time ashore was gone so just went to the USS Midway museum nearby (which was great)grabbed a soda and headed back to the ship.
So we had wasted the better part of two days, everything we wanted to go like the welcome party and meet and greet was either cancelled or rescheduled and we missed them. As for the ship it was nice, clean and very concerned with sanitation as they had some prior norovirus problems I was told. The room steward Ronald and his assistant were exceptional, it seemed they were always working, but always willing to answer questions or be of service.
The food in the MDR was very good though it seems the number options has dropped and only 4 or 5 entrees. We dined in the Tuscan Grille which was good in parts; my filet was great, my spouses blackend ribeye was tough and chewy sent back and replaced by one even worse. Desserts were pretty but bland. The buffet was very good particularly in the Morning for eggs, omelets and pancakes. The coffee bars and restaurants on 4 and 5 very good.
The main problem with the cruise was there never seemed to be a place that wasn't jammed. All of the public areas near both elevator shafts always seemed full. Both floors of the library , the team earth floor, the internet room,the card room, the lounges, the bars, the guest services, excursions, everywhere you looked it was packed( atleast from 6 am to 10pm). Partly this was due to cool weather no one used the open air pool areas, bars, or lawn areas even the solarium was usually empty. And consequently the elevators were always running and waits were long. The other factor was it seemed everyone on board was 65 or older, active but not ones to partake of strenous activity or cool weather. We were told there were 600 Elite cruisers, but it seemed everyone I met was, and if not Elite they were Suite or Concierge Class.
We have another cruise booked with Celebrity in the fall on the Summit going to Quebec from New Jersey which with 123 program and cooler weather looked to have the same clientel and weather which I probably will cancel after having been on this cruise. This wasn't a bad cruise it started very poorly and was very disorganized (like everyone was new to their jobs)but the crew seemed overwhelmed and proccupied. We will cruise with Celebrity again as it was our favorite line but we certainly will think a lot more about it