It is a competitive marketplace in the "Luxury" or "Premium" cruise category and Crystal stands at the top of this narrow pyramid. Crystal matches the upper competitors by offering a luxury cruise ship with well appointed cabins and elegant spacious public spaces. The place settings sparkle and the linens are crisp.

But what really stands out on Crystal Symphony, from the first day to the last day, is the high level of very personalized, attentive and consistent service. In this age of computer algorithms and complex customer databases, it is the real human touch and care which stands Crystal truly apart. More persuasive than any fancy cruise brochure or well spoken sales agent, Remi Szutkiewicz, the Maitre d', is the most public face on Crystal Symphony and, in effect, the "Brand Ambassador" presiding over a most impressive Dain Dining Room team.

Cruise lines and hotel brochures go to great lengths to advertise their focus on service and personalized attention. However, I was consistently and considerably struck by Crystal's ability to really deliver on this overused expression. Read more