Celebrity Solstice 1

“Gene_CA”
Cruise review of Celebrity Solstice

gene1142@sbcglobal.net
Member Since 2013
 
 

Overall Member Rating

First, this line or maybe just this ship lacks any effective communication with its guests. Embarkation and tendering were utter disasters and resulted in at least 2452 passengers that were unhappy from the very start and a topic of conversation over dinner for the entire cruise. We checked in at the Harbor Sheraton at 1:00 PM as specified on the useless website. We finally got on a bus (#50) at 4:30 PM. Finally got on board near 7:00 PM in Encinada. Our luggage finally got to our room after 9:00 PM.

At the check in facility, there was no PA system to inform passengers as to to what was going on, or where facilities were etc. A talented high school gym teacher with a bull horn could have easily solved the problem. Food was being served outside, but no one knew it. The restrooms were also outside and you only found that out by chance rumor. If you simply got in the bus line after check in and denied that you had been given a bus assignment, you were just boarded on the More next available bus. Honest, compliant people just waited and got on their assigned bus hours later.

Their website is very short on information. We could not find show times. We could not find definitive wine and alcohol policy. Two bottles per stateroom. What size, when etc. Their website needs a major overhaul. The 800 number is not much better. In trying to determine whether to accept late dining or open dining, we were told that shows were anywhere from 6 and 9 to 7 and 10. Actual times were 8:30 and 10:30. We chose open dining based on that bad information. That only allow us to go to the open dining room and get in line for over 30 minutes to be seated.

As for the cruise, the ship is absolutely outstanding. Room was very good. Service was excellent. Dining room waiters and assistants were very good. Food was OK but not great. The Ocean View Cafe evening menu was very limited compared to the dining room selections. Hot foods were cold and salads were warmer than then they should have been.

We also waited over an hour in Seattle for our rental car pickup. We docked at a different pier than the website told us they would. Again, their communication absolutely sucks.

Having previously cruised on Holland America, Delta Queen, Norwegian, Royal Caribbean etc. we will never again use Celebrity. Just a lot better options out there. Less

Celebrity Solstice Cruises to the USA


Overall Ratings

Sail Date: May 2012
Destination: USA
Embarkation: Ensenada
Cabin
Dining
Embarkation
Enrichment Activities
Entertainment
Family & Children
Fitness & Recreation
Public Rooms
Rates
Service
Shore Excursions
Value for Money

Cabin review: Deluxe Veranda

2A6257
Very good room service. Always available on the room phone. Not a problem. Very considerate of privacy and personal preferences.

Port and Shore Excursions


Santa Barbara is not on the list. Good port though
Read 1032 Antigua Reviews

Stayed on board. Ports of Call is old, run down and not worth the walk.

Toured the Midway. The San Diego Maritime Museum is also an excellent choice.

Fun visiting San Francisco Maritime Museum Liberty ship and submarine. Riding old beautiful restored street cars is a great experience. All within walking distance.

Published 05/21/13

Read Cruise Critic's Celebrity Solstice Review

Celebrity Solstice Cruises to the USA

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