This was an 18 day cruise with an extra 5 days in Germany. This Cruise Line had no idea of how to treat Customers.
The Reception Staff was rude with whatever question you had. We lost 2 nights of sleep crossing the Atlantic because something had come loose in the ship's bulkhead and was banging so loud every few minutes. We reported it to Reception the first night only to be told they "were the normal ship noises for rough seas". The second day around 4:00 p.m. with the same banging going on, once again I called Reception who told me the same thing. I asked them to send a ship personnel from Maintenance up to listen to this. Once the guy got there and heard it, he was shocked because something was seriously wrong. It did not get fixed until the next day so we lost 2 nights of sleep. Would you believe then Reception asked if the problem "that didn't exist" got fixed!!
The Buffet Staff were not helpful at all. One friend had broken her food and was using a walker that you can sit down on. She asked for a teaspoon for her tea and Staff would not go get one for her Instead they just pointed to where she could go get one.
I wanted hot chocolate one morning and asked the guy at coffee area. First of all he sneezed into both hands and without wiping off or washing them, he pulled out 2 packets of hot chocolate while I was hollering at him not to touch them without washing his hands first. Then he proceed to walk down to all the clean coffee cups and move everyone of them with his germ full hands. It turned your stomach.
They used the previous customer's napkin to wipe down the table - more germs!!
Our cabin girl was pretty good but because they had so many rooms to clean, we went two days waiting for our bathroom trash to be emptied. Makes you really wonder how good the cleaning really is.
The food on this ship was not good. Most of it was a lot of items thrown together and called something. No filets, no lobster, etc. The best dish I had was risotto and that was in the dining room!!
The pizza station upstairs would not cook you a pizza with ingredients that you wanted. They would only fix their daily schedule and while it was on some type of a warming counter, it was always cold unless you could get a pizza just coming out of the oven. This was the same for the other side with burgers, hot dogs and french fries - always cold.
One evening we were waiting for a fresh pizza to come out as there was nothing in the dining room I could eat, when all of a suddeen there was all this flurry in the pizza station. We kept an eye and the pizza maker was now making beautiful cheese and pepperoni Calzones and special order pizzas. I went up and asked if we could get a Calzone, she hesitated and said they were for the Officers. REALLY???? We have to eat cold pizza and the Officers get specially made pizzas and Calzones?? We finally shamed them into giving ua s Calzone to split and it was delicious. This shows you where their priorities are - the Staff and NOT THE PAYING CUSTOMER!!!
I would never recommend MSC Cruises to anyone and we will never cruise with them again, no matter what their itinerary is.