A taster cruise you would think would sell the cruise to potential customers, not this one. We travelled in a group of 14, many had done the taster cruise before, cruised with Royal Carribean and cruised with other companies.
Lets get the compliments in first. The Ship is lovely, plenty of different areas and plenty to do. Having said that there was some rust issues in the central pool which looked a bit off. The entertainment was mostly first class, especially the ice show. We also listened to various bands and singers and watched the street show, which reallly got people dancing.
But the bad news was in what was supposed to be the fine dining area. The first night the food standard was barely adequate. The Royal shrimp cocktail was nothing more than five prawns lobbed on some wilting lettuce whilst the linuini was dry and tasteless, with the expensive ingredients, scallops and crab in such a shortage we sent out a search party. (Service from Chris was however excellent) Breakfast was in the same room and was waiter service. We waited twenty minutes to get in the restaurant. Over the next thirty minutes all we managed was a waiter getting us a cup of coffee. Half of the dining room was closed and passengers were still queueing. Ordering breakfast, typically eggs on toast, sausage has browns and bacon - you get the picture. The eggs on toast and omelletes arrived, "I'll be back with your hash browns soon" was heard from the dissappearing waiter. Who promptly dissappeared! Those with food started eagerly anticipating the hash browns, sauseges and bacon that would land on their plate. After having eaten everything in site the waiter returned - "Hash browns anyone?" The same happened for the bacon and sausage it was like fawlty towers and we did look for a camera, but no, this was the service or lack of being delivered.
When complaining things got worse, the assistant restaurant manager had obviously been told off and instructed to give our tables some free wine. The red wine was fine but the people on whit didn't want chardonnay. "Can we swap it please". No was the answer. "Can we swap it and pay whatever the difference is" No again!! Quite ridiculous. The assistant manager David (Vin Diesel) came over and was the rudest most incompetent person I have ever met in this industry. Royal carribean have offered 25% of our next cruise wth them. Guess that's an offer I can refuse.