A group of four of us has just returned from what should have been an enjoyable springtime cruise on the Thomson Dream. This was our seventh cruise, the fifth with Thomsons, so we were expecting the same high standards that we had previously experienced on other Thomson ships - how wrong we were.

When we arrived at the port to board the ship in Tenerife, we had missed the onboard lifeboat drill so a member of the crew stood at the front of the coach and tried to show us how to fasten our life jackets - no-one at the back could see a thing. We were then told that we could find our lifejackets in a cupboard within our cabins. The lifejackets would have our muster station number written on them so it was up to us to find it.This is the first time I have ever been on a ship and not been shown to my muster station.

On the second night one of my party contracted Norvirus. She was ill for three days and never regained her appetite until we arrived home. On the fourth nigh, my husband contracted Norovirus. He isolated himself in his cabin for 36 hours . The nurse rang twice to say she was coming to see him but never turned up. By the middle of the week the ship became very quiet during the evenings - most passengers were in their cabins suffering form Norovirus. Read more