I sailed with Norwegian Cruise lines for the first and last time.
I was on the Breakaway transatlantic cruise from UK to NYC arriving yesterday. First off this was advertised as pulling into NYC at 8 AM. One of the reasons we took this cruise was for the experience of sailing into NY harbor in daylight to experience this sight and take once in a lifetime photos. Instead this ship slinked into the harbor in the dead of night way ahead of schedule. No first experience, sighting or photos. we wasted out money.
We spent extra money for a balcony cabin which was a joke. It was more like a ledge and impossible to sit on without me knees touching the glass barrier.
The cabin, which is brand new, had a used disposable razor in the shower and crumbs on top of the stool at the vanity. The air conditioning did not working and took 3 calls to get service. There are no draws for storage and the closet is less than half the size of those on other cruise lines. You cannot use your lights unless you put a room card in a slot at the cabin entrance. Inconvenient and very European and stupid. Cabin door opens outwards to the hall rather then inwards as shape of hall is not totally straight. The bed was so short my husbands feet hung over the bottom, he is 6' 1", not overly tall for an American male. We ran out of tissues, shower bath gel and hand soap and had to ask for it to be refilled rather than the cabin attendant being alert to this.
The menu's in the 3 free restaurants remained relatively unchanged for the 7 days, maybe to encourage you to spend money in the overpriced pay for restaurants and the food at times was inedible due to the overly liberal use of salt. On one evening in The Manhattan Room I was served salmon that smelled and tasted "fishy" and the steaks are entirely flavorless lacking in any beefy flavor.
The buffet had a nice variety and some tasty offerings but no trays to carry food to your table. While other cruise lines have servers, especially at breakfast, offering coffee, beverages, etc, NCL provides none of this. Although there are one or to roving around with a small tray so you can buy a drink.
The theater is just that, not decorated or multi level, just a dank, drab movie like theater which is certainly not big enough to accommodate even half of the capacity of over 4000 on this mega ship. Entertainment is spread out to different venues, different nights etc and they want reservations which is a pain in the neck. There was nothing presented to talk about, but Fire and Ice generated excitement in the Atrium and their special performances. Rock of Ages was loud and really adult only. Have kids? Too bad.
Want to curl up with a book or an iPod and watch the sea roll by. Not on this ship. All parts of this ship giving any kind of "view" is used for the bars or restaurants..small areas with seating is scattered through the ship. Want a view or a lounge on an open deck, not with NCL.
All in all this ship is designed to generate revenue not for the comfort and convenience of the cruiser.