Awesome ship but indoor pool closed for the whole week
We travel with our youngest son aged 9 and friends with kids, too. We already cruised on a MSC ship years ago and we didn't like therefore no more MSC cruises for us. This year anyway some friends of us asked to join them on MSC Divina and we loved the idea of having cruise mates and we booked. As in April 2012 we were on NCL Jade that hasn't an indoor pool (we were lucky and we had good weather) we thought that this time it was better not to rely on weather again and MSC Divina with its huge and wonderful indoor swimming pool was perfect for us. When we arrived in Venice there wasn't any help with luggage and we had to queue a long time with our suitcases before boarding. The ship is new, clean and really very beautiful. Our cabin with balcony was ok but with our great disappointment we found out that the famous indoor pool was closed for complete re tiling... we complained but we had very poor answers, no apologies and ridicoulous stories (as a fat german man fell on the edge of the pool and broke some tiles and that they could not know before of the need for repair...the pool area has been completely tiled again-> it was not a repair but a complete makeover... LIARS!). We told we choose that ship for the indoor pool too and that it was bad anybody informed us before leaving and that a discount or upgrade or credit on board should have offered to us; but no use.
The food was ok and the buffet cafeteria was open from morning to late evening.
Our waiter at dinner was really kind and the cabin steward was very helpful.
At booking we asked a table for the 10 of us and 1st seating for dinner and we got 2nd seating and 2 tables (not close to each other)...we complained(they have admitted that our TA made ??the request) again and then we got what we needed.
We had 1 MSC shore excursion only (Ephesus) to please some of our friends but we didn't like it. The guide was polite but anything else and we had a mandatory stop at a ceramic factory and we wasted lot of time.
We do love cruises and - as every vacation - there's always something that is not really nice but we know that and we never complain but it's the first time that we find repairings during a cruise and moreover in a brand new ship! And please forget the waiting time before boarding in Venice:standing in a crowd carrying our heavy luggage.