Not happy with Viking: Viking Neptune Cruise Review by gregoryk
Overall Member Rating
Not happy with Viking
Entertainment was virtually non existent. Sure they had a piano player/singer on board. But the guy had a personality of a tofu (if you know what I mean), with the cheap musical repertoire of the "YMCA" and "Celebration Times". We felt like at a cheap wedding every time he "entertained" us. Not sure if he made his own music choices, or Viking forced him to play this garbage, but either way it was not pretty. They did bring a French band once - the lady singer was very good. On our other river cruises (we sailed with Uniworld previously), local musicians were entertaining us almost every night.
Cruise director on the cruise was doing his job, but to the minimum. There was no "going extra mile" in him. His MO was "I do what they require of me and that's it".
Although itinerary was pretty decent, most of the local city guides were of a poor quality with very bad English. We made best effort to listen to them, but some of them were so bad we just turned off our ear pieces. There were some exceptions though.
Sure there were positives. The ship, although fairly old, was nice and clean, with plenty of well appointed common areas. State rooms were nice sized, well maintained, clean, with high-end bathroom stuff (soap, lotion, etc.). Most of the crew were absolutely great folks. State room stewards were invisible while doing great job of keeping our room in order. Waiting staff was friendly and tried very hard to make our meals enjoyable. Too bad they couldn't make up for the bad food. Purser desk personnel was friendly and helpful. So no complaints here. They offered free WiFi, which was great. But, unfortunately, it was very unstable. I don't blame Viking for that - satellite connection can be tricky - but think I should mention it.
To sum up our cruise experience - we weren't happy with Viking and will think twice before booking our next cruise with them. Less