Embarkation was a breeze however unknown to us they had mixed myself up with my six year old daughter on our cruise cards. This was discovered at our first port when I tried to get back on the ship and they wanted to know where my child was. I did a split second panic and said well she had better be in the kids club where I had signed her in to. We realised the mistake and took steps to fix this up. We made three attempts but this was never sorted out properly and throughout the cruise they sent dining information to my 6 year old and charged her bottles of wine and when we crossed the equator they even sent a letter to my daughter and my husband as a couple. Minor gripe I suppose but frustrating after we had been to customer relations to sort this out. Actually minor gripes all built up to create a disappointing service experience for us. Things like we were told we would be called and no call occurred. We ordered things and they never arrived (in room service and in the main dining room). Staff were apathetic more than a few times and customer relations often couldn't seem to come up with simple information.

Other cons for us included an extremely rude female staff member at the future cruise office who I am amazed works in sales at all after leaving us feeling unwelcome and a burden to her time.

The design of the main pool is something we wondered on as when there was any wind it seemed to act like a mini wind tunnel this made it unpleasant to be there while it was windy. However when it was hot it was nice to always catch the breeze. We also felt that the Grill closed too earlier and clearly could not keep up with demand as there was often a long cue to get a burger here, it seemed too small for the purpose and closed at 6pm. The buffet all but closed at 9:30 pm as the selection after this time was really poor. This was frustrating as often the last show would finish at 10pm and we would feel like some supper. Read more