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Balmoral Cruise Review by Voyage2013

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Balmoral
Balmoral
Member Name: Voyage2013
Cruise Date: April 2013
Embarkation: Dubai
Destination: British Isles & Western Europe
Cabin Category: N
Cabin Number: 6090
Booking Method:
See More About: Balmoral Cruise Reviews | British Isles & Western Europe Cruise Reviews | Fred. Olsen Cruise Deals
Member Rating   2.0 out of 5+
Dining 3.0
Public Rooms 4.0
Cabins 3.0
Entertainment 3.0
Spa & Fitness Not Rated
Family & Children Not Rated
Shore Excursions 3.0
Embarkation 1.0
Service 2.0
Value-for-Money 2.0
Rates 2.0
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Ship Facts: Balmoral Review (by Cruise Critic!) | Balmoral Deck Plans
Balmoral
Personal Background Information Widow of nearly 70 years who likes to travel Only had experience of 3 cruises, the first on Grand Princess to Scandanavia spoilt me, I could not fault the ship experience and assumed that other crusie lines wold be as good.

Travel To Port of Embarkation arranged private travel to Dubai Hotel and Igloo Cruises arranged transfer to Fred Olsen's Balmoral

Hotel Info (if any) - Arabian Courtyard in Dubai is central and opposite the Dubai Museum which is well worth a visit. Nice hotel very efficeint, cheerful and helpful.

Embarkation - I need assistance up the gangway but Olsen's staff were not in evidence despite asking for assistance. One of the cruise speakers helped me and took me to my cabin.

Stateroom - Single inside

Ship Info Fred Olsen's Balmoral Deck 6 Starboard exit in front of Palms diesel and air-conditioning fumes vented out. Very bad design that Olsen's are aware of but do not rectify. I was unable to use deck 6 starboad because these fumes triggered asthma, laryngitis and sinusitis.

Also one day paint fumes invade the interior of deck 6 again bad for my health.

Complaint made to Guest Relations Manager whos eattitude was patronising and unhelpful.

A fellow passenger told me that on a previous cruise he could not use his balcony (above the doorway deck 6 starboard in front of Palms) because of fumes and on complaint could not be moved but received compensation from Olsen.

I have not yet received any official acknowlwdgement of my complaint. Cruise ended 27 April 2013

Dining -reasonable choice but food deteriorated towards end of cruise

Activities - limited

Children's Clubs none

Staff & Service not up to standard in most areas BUT in Palms Cafe waiters were excellent.

Entertainment OK

Shore Excursions seemed OK

Disembarkation well organised.

Publication Date: 05/02/13
Read the British Isles & Western Europe ports review by Voyage2013
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