We booked the cruise with our agent at home and everything was very well organized and handled professionally.
We embarked the ship in Auckland and we were told not to go to the pier before 11am, because we had to checked out the hotel at 10am which was quite closed to the pier, we went there before the said time anyway but found out that it was really not necessary to go early because we had to wait in line for almost an hour and once the gate opened, it was very smooth.
We were in a balcony stateroom and our stewards Mat and his assistant were very friendly and helpful, especially Mat, he seemed to always "run into" us every day and checked whether everything was ok, and the housekeeping responded to any requests very quickly. Our Indonesian dinning room waiters were excellent throughout. It was a pleasant surprise that the food in Lido were as good as the dinning room. We tried all the specialty restaurants and concluded that the quality of food were not worth paying extra.
The room was spacious and lot of storage. I found the aircon was a bit noisy but tolarable.