Presentation - This is an older ship, overall the ship is in good condition for its age. Just accept you will see a few chips and cracks and get on with your holiday.
Cleanliness - Everyday i saw crew cleaning common areas and they were paranoid about passengers washing their hands. Overall i was very impressed with the dedication to hygiene. On the other hand my cabin was not as clean as I would have liked. There was a terrible smell of cat urine in the bathroom, it was so bad we purchased a gel air fresher when in port. I suspect the fan was not working properly.
Friendliness - the staff and crew were extremely friendly, always smiling and saying hello. There were a couple of crew who were a bit grumpy. But there were so many who were truly amazing that the grumble bums could be easily dismissed.
The bathroom in this stateroom smells like cat urine.