So we've cruised three times in 4 years with Celebrity. I really want to like this cruise line because it fits our family's needs for many reasons. However, this year (2013) we noticed a marked decline in the company's investment in our experience. THis is what we've noticed as being different (in a negative way) from past cruises with Celebrity:
1) No champagne when boarding...BIG mistake. Really set the wrong tone for our first day. They subsequently gave champaign at the sailaway but by then it was too late. I was annoyed.
2) Luggage did not arrive at room until 5 minutes prior to dinner service. We had to dress three children and ourselves and then scramble to dinner. Stressed me out and made me frustrated at dinner.