1st cruise with P&O and will not be in a rush to re-book with them. No problems with checking in and we were on board by mid-day. Cabins were ready at 2pm and we were impressed with our inside cabin. Plenty of space & storage and our cabin steward Estelle was very friendly.
We found the food to be of an Ok quality. We preferred the buffet for selection and quality than the Main dining room. The staff were efficient but we didnt find them particularly friendly. This was the same for the staff across the ship, efficient but distant and not willing to engage with the passengers.
We were disappointed with the choice of draught beer in the bars. It was a premium lager "Stella" at Â£3.85 but if you didnt like Stella you had to pay Â£2.85 for a small can of Carlsberg which worked out at Â£5.70 per pint.
P&O advertised this cruise as a themed cruise featuring Jonathon & Charlotte but had no way of organising it so everyone had a chance to see them. It was a free for all once the doors opened and I did hear some passengers didnt get to see them on any of their 3 shows. This should have been a ticketed event for people wanting to go so all had an opportunity.
The tendering process for Guernsey was a shambles. It started at 8am and you had to get tickets from one of the bar venues. Told to sit and wait before tickets were handed out but no form of a queue. Once they decided to start giving tickets out, passengers who were waiting first were at the back of the queue as new passengers came in and waited at the front. Staff did not sort this out and it was a free for all again! We were lucky to tender in Guernsey though as previous cruises had failed due to conditions.
Our main complaint was nothing to do with Azura but with P&O over the Vantage Price Promise / Getaway fares. We booked an inside cabin and paid the Vantage fare on the understanding that if the fare dropped we would be covered. Once our full payment had been received in early January they dropped the price to less than what we payed for a balcony cabin. On querying this, i was told it was a Getaway fare and not covered by the Vantage fare conditions. This has made us very wary of P&O and we will never book in advance with them again if at all.
We made the best of our cruise and on the whole had a good time but not an excellent time. We have had excellent cruises with other companies and would cruise with them again before P&O.
This was a taster cruise for new cruise passengers to try out P&O but many I spoke to on the cruise felt the same as myself so it will be interesting to see if they change anything in the future.