The good (and there were lots of good areas) are as follows, beautiful ship exceptionally clean in all areas, lovely inside cabin 8239 on deck 8,spacious not claustrophobic excellent staff! The catering/bar staff were hard working courteous and always smiling and a pleasure to chat to ! Lots of choice for breakfast and lunch in the buffet restaurant but if you wanted to eat there in the evening only Pizza/Salad is available it would appear.This didn't bother us as we like to dress up and ate in the restaurant every evening.If you like to have large portions in the restaurant then go for the 7 courses that are available, we didn't feel any more than 4-5 was needed ourselves but that's just our opinion ! The drinks package was amazing providing most premium brands of beers spirits wine and cocktails, also fruit juices large bottled waters and speciality coffees but not coffee with alcohol content. Lots of bars all very different from each other all with music/singing ! The ports of call were amazing ! Value for money exceptional !!
The not so good- EMBARKATION - this has got to be the longest time we have ever had to wait to get on board over 3 hrs from getting to Port to getting on board! SAFETY DRILL - long winded, drawn out, little information regarding what was going on staff keeping watch over us constantly counting rows of people and the public address in so many languages we lost count, muster station with lots of people all wearing life jackets for so long in the heat that thought we would all pass out before we really new what was going on. Think these areas could be worked on !! ENTERTAINMENT - not bad on occasions however on others quite boring and amateurish in fact the show on the last night which was done by many on board crew members was by far the most entertaining and memorable.
Room for improvement - The food, not the worst we have ever eaten but certainly not as good as other cruise lines we have been with. The words " could do better " spring to mind.
AREAS TO WATCH OUT FOR- mandatory daily charge which CANNOT be opted out of, INTERNET please please keep a watch on this !! we had very poor coverage most days with little or no signal, my partner needed access on a daily basis to keep in touch with his business at home, he opted to buy a Internet package which should not have cost him more than around $30 however when our final bill was made up he realised something very wrong as he had been billed completely different from what he had requested and had a bill for over $170 !! as it was only presented to our cabin in the early hours of the morning he went straight to customer services upon waking to be told that nothing could be done by them as the bill was already made up and that he would have to correspond with Costa upon return to UK, this did spoil things for us and we are currently in discussion with Costa over this. A WORD OF WARNING - CHECK YOUR BILL WITH RECEPTION BEFORE THEY PRINT IT OUT JUST IN CASE ANYTHING IS AMISS AS YOU HAVE TO PAY REGARDLESS ONCE IT HAS BEEN PRINTED OUT !!
We loved this itinerary of Ports visited on this cruise however we were disappointed to find that Santorini and Dubrovnik were only for a few hours and would have preferred longer here and due to ship not docking at quayside and a tender system for transfer we actually only had around 2 hours ashore by time our numbers were called.
Overall opinion of Costa Magica- would we use this line again? a very easy answer Yes we would !! Was it good value ? - It was exceptional value ! - Would we recommend to others ? - we certainly will be !!